Shipping Policy
At Sportrox, we are committed to delivering your hoodies as quickly and transparently as possible. Please review our shipping guidelines below to understand how your order is processed and delivered.
1. Order Processing & Cut-off Time
All orders are processed and produced during our standard business hours.
- Order Cut-off Time: 5:00 PM Mountain Time (MT).
- Handling Time (Production): 1 – 4 Business Days (Monday to Friday).
- Business Days: Our operations run from Monday to Friday, excluding weekends and US public holidays.
2. Shipping Time & Delivery Estimates
Total Delivery Time = Handling Time + Transit Time.
| Region | Transit Time (Shipping) | Estimated Total Delivery Time |
| United States | 4 – 10 Business Days | 5 – 14 Business Days |
| International | 4 – 15 Business Days | 5 – 19 Business Days |
3. Shipping Costs
United States & International Shipping.
We offer simple and transparent shipping rates (All prices in USD):
- Orders under $100.00: $5.99 Flat Rate.
- Orders $100.00 and over: FREE Shipping.
These shipping rates apply to both domestic (United States) and international orders.
Note: Shipping costs may vary in rare cases for remote locations or special carrier requirements.
4. Shipping Carriers
We use reliable carriers to ensure your order is delivered safely and on time:
- US Orders: USPS, DHL US, DHL Parcel
- International Orders: Australia Post, Canada Post, DHL Express UK, Yun Express, Yanwen
5. Shipment Origin
To ensure efficient delivery, we utilize a distributed network of fulfillment centers. Depending on product availability, our products may be produced and shipped from fulfillment partners located in the United States or other international production facilities.
6. Order Tracking
Once your hoodie order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. You can track your package directly on our tracking page at https://sportrox.com/track-your-order/
7. Important Notes
- P.O. Box Deliveries: We ship to P.O. Boxes within the United States primarily through the USPS.
- International Taxes & Duties: Please note that all import duties, taxes, and VAT for international orders are the responsibility of the recipient. These fees are not collected at checkout and may be required upon delivery.
- Potential Delays: While we strive for timely delivery, shipping times may be impacted by factors beyond our control, such as extreme weather, customs inspections, or high-volume peak seasons.
- Remote International Shipping: Delivery to certain remote regions may take up to 20–25 business days due to local carrier processing or extended customs clearance.
- Order Tracking & Support:
- Domestic (US): If your package has not arrived within 20 business days of your shipping confirmation, please reach out to our support team.
- International: If your order has not arrived within 25 business days of your shipping confirmation, please contact us for assistance.
8. Contact Information
If you have any questions or need further assistance, please feel free to contact us.
- Sportrox (Owned & Operated by Bloom US LLC)
- Customer Support Email: [email protected]
- Phone: +1 406 936 0013
- Registered Business Address: 1001 S MAIN STREET, STE 600, Kalispell, MT, 59901, United States
- Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (Mountain Time)
- Exclusively Online: No Local Pickup Available